Terms of Service

1. Agreement to These Terms

By using Fetchally, you agree to these Terms of Service. If you do not agree, do not submit a request, accept an offer, or use a payment feature.

2. What Fetchally Provides

Fetchally is a request-based personal sourcing and buying service for individual buyers. You describe a finished good you want for personal use, and when there is a workable way to get it we may review buying options and available details, prepare offers, handle purchase on your behalf, complete the Fetchally item check, and arrange delivery.

We do not provide public catalog browsing, manufacturing, product certification, professional authentication, laboratory testing, or safety certification. We may decline any request that is unsuitable, prohibited, restricted, unsafe, or not reasonably shippable.

3. Accounts and Requests

• You must provide accurate contact, item, and delivery information.
• Submitting a request does not require you to buy anything.
• A request may be closed without an offer when no suitable option is found or the item cannot be handled safely or legally.
• You are responsible for access to the email account used for passwordless sign-in and service updates.

4. Offers

An offer describes the proposed item, available item details or photos, quoted item price, quantities, item total, and the actions available to you.

Price, availability, purchase conditions, delivery options, and import requirements can change. We will not proceed on a material change without your confirmation; we may update the offer or continue looking for it.

5. Pricing and Payment

• Submitting a request is free, and there is no charge if we cannot find a suitable option.
• After you accept an offer, the order summary includes a 25% service fee, with a US$10 minimum. It bundles request review, item and availability review, quote preparation, offer preparation, purchase handling, item check, and delivery preparation.
• After you accept an offer, a 30% deposit is due to authorize purchase handling. The deposit counts toward the order total.
• The remaining 70% of the item and service fee total is not due until the item check is complete and you confirm the item. Confirmed shipping and duties may be added at that stage.
• Payments are handled by the payment providers shown at checkout.

6. Purchase Handling

Once the deposit is received, we may purchase the accepted item on your behalf. Availability and purchase conditions can change before purchase is completed. If that happens, we will contact you before substituting an item or materially changing the order.

7. Item Check

The Fetchally item check is a practical check after the item reaches Fetchally. It may include photos, visible condition notes, quantity, packaging, weight, dimensions, and final delivery details.

The item check is not professional authentication, laboratory testing, legal verification, safety certification, or a manufacturer warranty unless an offer explicitly says otherwise.

If the item check finds an issue, we will show you the available details before asking you to confirm the item or pay the remaining balance.

8. Shipping, Duties, and Delivery

Shipping and duties may be estimated earlier but are confirmed after the item check using the packed weight, dimensions, destination, available delivery option, and applicable import requirements.

Delivery timing, customs outcomes, tracking, and carrier coverage depend on third parties and the available delivery option. We do not promise a particular outcome unless it is explicitly included in the accepted offer.

You are responsible for providing a complete delivery address and complying with destination import rules.

9. Cancellations, Returns, and Payment Issues

• You may close a request before accepting an offer without charge.
• After purchase starts, cancellation, return, refund, or replacement options depend on the item, purchase conditions, payment status, shipping stage, and applicable law.
• Reporting an item check concern does not automatically cancel the order or determine the deposit outcome. We will review the available resolution with you before the next step.

10. Requests We Cannot Handle

You may not use the service for counterfeit goods, prohibited or restricted items, unlawful activity, factory or business purchasing, industrial parts, or items that cannot be shipped safely or legally.

11. Third-Party Services and Responsibility

Providers involved in purchase and delivery, payment providers, carriers, and customs authorities operate independently. We are responsible for providing the Fetchally service with reasonable care, but we cannot control third-party availability, product manufacturing, carrier performance, or government decisions.

To the extent permitted by applicable law, Fetchally is not responsible for indirect or consequential loss. Nothing in these terms excludes rights or responsibilities that cannot legally be excluded.

12. Changes and Contact

We may update these terms as the service changes. The current version and revision date will be posted on this page. Material changes apply prospectively unless applicable law requires otherwise.

Questions about these terms can be sent to [email protected].